The campaign is fixed
Recruitment is on target or sponsor-controlled, but participant-facing communication can still improve.
Participant experience
Recruitment is healthy. Now make the trial experience stronger.
HopeStage helps mental health trial teams identify where participants misunderstand, hesitate, disengage or feel unsupported, then turn the findings into practical improvements and consumer partnership evidence.
When this work fits
Use participant experience work when the gap sits beyond advertising.
The journey is too scientific
Trial information and coordinator explanations do not fully answer lived, emotional or practical questions.
Evidence is missing
The organization needs to show meaningful consumer partnership and learn from screen failures or withdrawals.
Three-to-four-week sprint
Participant Experience and Consumer Partnership Sprint
HopeStage identifies where participants misunderstand, hesitate, disengage or feel unsupported, then gives the team practical improvements for the current study and the next one.
- Participant journey review
- Five to eight lived-experience interviews, depending on scope
- Study communication clarity review
- Trust and friction map
- Participant support recommendations
- Screen-failure and withdrawal recommendations
- Consumer partnership evidence pack
- Team presentation and prioritized action plan
Journey stages
Review the moments where understanding and trust change.
- 01
First awareness and first contact
- 02
Pre-screening and screening preparation
- 03
Screening, consent and enrolment
- 04
Study visits and family or clinician involvement
- 05
Screen failure or withdrawal
- 06
Study completion and post-trial communication
Business value
Connect a better experience to operating outcomes.
- 01Better participant understanding
- 02Fewer avoidable no-shows
- 03Lower communication burden on coordinators
- 04Better expectation setting
- 05Stronger retention touchpoints
- 06More respectful screen-failure pathways
- 07Evidence of meaningful consumer involvement
- 08Stronger future sponsor conversations
A useful evidence question